SUMMER SALE

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We highly recommend having a account as it ensures a fast and convenient shopping experience and provides added security. With a account, you will receive personalized shopping features such as notifications, promotions, and recommendations via email
Creating a account on Includ is easy. Just follow these steps: Go to Accounts section. Click on My Profile or Login account. Register using email id or contact number to create a new account. If you have placed order already, log in using registered contact number or email id to view order details. Note: If orders not visible, ensure correct login info. Contact support if needed.

You can reach us as follows: Email: support@includ.com. Phone: +91-9289241031 or +91-9513260058 (9am-7pm). WhatsApp: +91-9289241031.

Yes, log in to your account, go to Profile section and update mobile number, email or other account info.
Once order placed successfully, you receive email and WhatsApp notification with order number. Also get shipped notification with tracking info.
Cancel anytime before shipment. Go to Orders section, select order/item to cancel. Refund processed in 5-7 working days via original payment method. Can't cancel after shipment. For return/refund after delivery, raise request or contact support.
Shipping charge is Rs.40 if order total less than Rs.500. Free shipping if order more than Rs.500.
Standard delivery time is 2 weeks. Notification sent upon shipment.
Items may be cancelled due to high demand or being out of stock. Contact support for clarification.
Yes, if order not shipped yet. Contact support to change address.
Allowed before packing/shipping. Contact support for modification.
COD availability depends on courier service coverage. It may also be restricted for accounts with frequent returns.
Log in to your account and check Orders section for tracking details.
Delivery generally takes 2 weeks, depending on location. Check your account for status.
We use third-party couriers; don't share executive contacts. Executive will call you prior to delivery/pickup.

If tracking shows delivered but item missing, check phone for delivery attempt messages, ask neighbors, relatives, or building staff. Wait till end of day as package may be in transit. Contact support within 48 hours at support@includ.com or call +91-9289241031, +91-9513260058 (9am-7pm).

Courier attempts delivery multiple times; after 3 fails, item returns to warehouse. Contact support as needed.
COD depends on courier availability and customer history; may not be available if courier or account doesn't qualify.
Yes, we use SSL encryption and secure payment gateways to protect your info.
Contact support for help if payment deducted without confirmation.
Refer to Delivery section's answer on this question.

Start return via https://includ.com/apps/return_prime. Enter order ID, phone number, select items and reason. Some returns require photos.

After pickup and inspection, refunds processed within 24-48 hours. You receive a Razorpay refund link via SMS/email; provide bank or UPI details. Refund issued within 3-5 working days. Enter info carefully. Contact support@includ.com if needed.

Non-returnable categories include Accessories, Innerwear, Toys & Games, Clearance Sale Items, Free Gifts, and Gift Collection items.
You can raise returns within 7 days of delivery. Returns not accepted after 7 days.
Exchanges not offered currently. Initiate return and place new order for different sizes/designs.